Great Escape Camping Shipping Policy
As we use couriers to deliver all parcels, products will not be delivered to an unattended address. The courier will require a signature from an occupant at the specified delivery address at the time of delivery. If no one is available to sign for any parcel a card will be left and the parcel re-directed to the nearest Courier depot. You will then be responsible for collecting the parcel from that depot or paying an additional charge for re-delivery. Great Escape Camping recommends all deliveries be shipped to a location that is attended during business hours, whether that is a home, work or other address, to minimize any redelivery delays and/or fees.
Delivery Time Frames
We use a selection of courier services with delivery times of between 2 - 10 business days after dispatch for smaller items, and 3 - 10 business days for larger items, depending on your delivery location. Express deliveries take approximately 1-3 business days. Courier deliveries are made during business hours, Monday to Friday only. Please note that deliveries to remote or regional areas may take longer than estimated.
Reasons for Order Delays
Occasionally, if a particular product is in high demand, we may need to place it on back order to fulfill your request or we may need to supply it from outside of our standard delivery network. If this delays delivery much longer than normal freight times, will notify you by email.
We strive to process and dispatch orders promptly and efficiently and nearly always dispatch within 1 to 2 days. The shipping time guides provided on this website are approximate shipping times only - they are not guaranteed delivery times. Great Escape Camping cannot be held responsible for delays in parcels arriving at their destinations. This includes, but is not limited to: delays in customs processing and clearance, delays with any nominated carriers or carrier agents/representatives, delays resulting from industrial strikes/protests/wars/natural disasters, roads, traffic or busy periods with freight companies.
Care and Handling
Items are packed with strong durable packaging to protect the items during transit. Items are handled with great care and checked prior to packing to ensure that each item is guaranteed to be dispatched in perfect condition. Great Escape Camping is not directly liable for any theft, loss, or damage to any goods whilst in transit. If your item arrives damaged, however, please contact us at email@example.com as soon as possible.
The payment of any customs duty/import tax is the responsibility of the purchaser and should be investigated with their local customs or postal department. Check your local import duty/tax before ordering.
Free Delivery Restrictions
Small items marked as "Free Shipping" are shipped Australia wide for free.
Large items marked as "Free Shipping" are shipped for free to most Australians. If you fall outside of our free delivery areas, however, the delivery cost will be calculated for your order by our shopping cart for your convenience.