Shipping Policy

Shipping Policy main image Shipping Policy image

Great Escape Camping Shipping Policy
 

Receiving Deliveries

As we use couriers to deliver all parcels, products will not be delivered to an unattended address. The courier will require a signature from an occupant at the specified delivery address at the time of delivery. If no one is available to sign for any parcel a card will be left and the parcel re-directed to the nearest Courier depot. You will then be responsible for collecting the parcel from that depot or paying an additional charge for re-delivery. Great Escape Camping recommends all deliveries be shipped to a location that is attended during business hours, whether that is a home, work or other address, to minimise any redelivery delays and/or fees.

Delivery Time Frames

We use a selection of courier services with delivery times of between 2 - 10 business days after dispatch for smaller items, and 3 - 10 business days for larger items, depending on your delivery location. Express deliveries take approximately 1-3 business days. Courier deliveries are made during business hours, Monday to Friday only. Please note that deliveries to remote or regional areas may take longer than estimated.

Reasons for Order Delays

Occasionally, if a particular product is in high demand, we may need to place it on back order to fulfil your request or we may need to supply it from outside of our standard delivery network. If this delays delivery much longer than normal freight times, will notify you by email.

Care and Handling

Items are packed with strong durable packaging to protect the items during transit. Items are handled with great care and checked prior to packing to ensure that each item is guaranteed to be dispatched in perfect condition. Great Escape Camping is not directly liable for any theft, loss, or damage to any goods whilst in transit. If your item arrives damaged, however, please contact us at customerservice@greatescapecamping.com.au as soon as possible.

Free Delivery Restrictions

Small items marked as "Free Shipping" are shipped Australia wide for free.
Large items marked as "Free Shipping" are shipped for free to most Australians. If you fall outside of our free delivery areas, however, the delivery cost will be calculated for your order by our shopping cart for your convenience.